Integrating Orchestration
At the end of 2021 Ping Identity acquired Singular Key, a platform for security orchestration. https://www.businesswire.com/news/home/20210927005769/en/Ping-Identity-Acquires-Singular-Key-to-Accelerate-No-Code-Identity-Security-Integration-and-Orchestration
As part of this acquisition, I led initial branding, content, and UX fixes for our initial release in January of 2022. I am leading the design strategy and architecture for integration into the PingOne platform. I also designed enhancements to improve the overall usability, and shifting the focus from tech to user flows.
Phased Approach
After the acquisition of Singular Key I worked closely with Product Management and Engineering to discuss strategy and roadmap for integrating the Orchestration Service into PingOne. We took a Phased approach to this:
Phase 1: GA ready - Update branding and content to Ping style. Clean up embarrassing UX and Major Bugs.
Phase 2: Full Integration - Navigation, Integration, addition features to enable a better experience.
Phase 3: Enhancements - Best Use cases, End to End Flow building within the Canvas, Enhanced Experiences.
Templated Flows
One way we to make flows more accessible to users was to create templated flows. This allows low tech functions such as Analysts or Managers explore and create simple workflows. While still providing a good starting point for super users to begin creating their more complex workflows.
Integrating Forms
A key bit of missing functionality was the ability to add custom forms. While the product did have the ability to create forms previously, it was reliant on knowledge of HTML and CSS to create. With the integration of the WYSIWYG Form Builder tool I designed, the capability of the Flows were enhanced and allowed for much more varied use cases.
Navigating the Canvas
We experimented with different ways to navigate through the canvas, especially for complex flows. We had navigation with keyboard keys as well as with the mouse, however on bigger more complex flows it became difficult to see everything on the canvas page. Through the use of a mini map, we were able to allow users to quickly navigate to different portions of the flow.